Understanding the Needs of Our Clients – A Case Study

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Background: A large regional service provider maintains, retrofits, refurbishes, and distributes spare parts for street sweepers, highway maintenance vehicles and electrical service trucks. They purchase a variety of mounted bearings including a competing manufacturer’s two-bolt pillow block with concentric locking collar.

The Challenge: Pricing was steadily increasing each year, prompting the service provider to seek out a cost-saving solution that would also allow them to increase their own spare parts sales.

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The Solution: After receiving a sample, PTI consulted with the customer and redesigned the pillow blocks to the client’s specifications. PTI recommended zerk extensions to allow for easier maintenance and greasing, and changed the original seal design to a nitrile rubber lip seal with a metal flinger to protect the bearing from the high amount of contaminants and wet environment common with the application. Additionally, PTI marked the housings with the service provider’s name to help them generate repeat business.

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The Result: The PTI solution resulted in a 40% cost savings plus shorter lead times. The customer was very impressed with PTI’s response time, flexibility, and recommendations, which led to two more custom bearing design projects.

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PTI’s Ability: PTI is committed to creating innovative and durable products for the industrial power transmission industry. Through relentless attention to detail and value-added recommendations, PTI delivers.

Click here to view the PDF of this case study. Do you need help improving an existing or creating a new product? Contact us to find out how our engineers can help.

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About PTI: Upon opening in 1994, PTI has specialized in serving the growing niche market of Metric products. As demand has increased over the years, so has our product offering. Today, our customers enjoy a huge offering of both Metric and Inch-based products for the Industrial Power Transmission Industry.

Want to learn more about PTI? Click here to view our company overview video. View our products, other case studies, videos and more at www.ptintl.com.